Privacy Policy

DVN Trade is the trading name of DVN Supermart Limited (“DVN Trade”, “we”, “us” or “our”). DVN Supermart Limited is a company registered in England and Wales under company number 12006388. Our business address is 112 Hoe Street, London, United Kingdom, E17 4QS. You can contact us at sales@dvntrade.com or 0203 996 9095.

1. Who controls your personal data

DVN Supermart Limited is the controller of personal data collected through this website and through trade enquiries made to DVN Trade.

2. Information we collect

We may collect your name, business name, business email address, telephone number, business type, enquiry details, correspondence with us, and technical information that is necessarily generated when you use our website or submit a form.

3. How we use your information

We use personal data to respond to catalogue and trade enquiries; provide product, availability and pricing information; communicate about prospective or existing business relationships; administer customer and supplier relationships; maintain records; protect our website and business; comply with legal and regulatory duties; and establish, exercise or defend legal claims.

4. Lawful bases

Depending on the circumstances, we process personal data because it is necessary to take steps at your request before entering into a contract or to perform a contract; because it is necessary for our legitimate interests in operating and developing a B2B wholesale business, responding to enquiries, maintaining business relationships, preventing misuse and keeping appropriate records; because we must comply with a legal obligation; or, where required, because you have given consent.

5. Marketing

A catalogue request or trade enquiry does not automatically mean that you have agreed to unrelated marketing. Where we send direct marketing, we will do so only where permitted by applicable law and will provide an appropriate way to opt out. You may ask us to stop marketing at any time by contacting sales@dvntrade.com.

6. Sharing information

We may share personal data with service providers that support our website, hosting, forms, email, IT, professional advisers, logistics or business administration, where necessary and subject to appropriate safeguards. We may also disclose information where required by law, to regulators or authorities, in connection with legal claims, or in connection with a reorganisation, sale or transfer of all or part of our business. We do not sell personal data.

7. International transfers

Some technology or service providers may process information outside the United Kingdom. Where UK data protection law requires safeguards for such transfers, we will use an appropriate lawful transfer mechanism.

8. Retention

We keep personal data only for as long as reasonably necessary for the purpose for which it was collected, including to manage trade relationships, answer enquiries, meet legal, tax or accounting requirements and deal with disputes. Enquiries that do not lead to a trading relationship will normally be reviewed for deletion or anonymisation within 24 months, unless there is a legitimate reason or legal requirement to retain them longer.

9. Your rights

Depending on the circumstances, UK data protection law may give you rights to request access to your personal data, correction, erasure, restriction, portability, or to object to certain processing. Where processing is based on consent, you may withdraw that consent. These rights are subject to legal conditions and exemptions.

10. Complaints

Please contact us first if you have a privacy concern so that we can try to resolve it. You also have the right to complain to the UK Information Commissioner’s Office.

11. Cookies and similar technologies

The current DVN Trade website is designed to operate without advertising or behavioural tracking cookies. Our hosting provider may use technologies that are strictly necessary for security, network operation or form delivery. If we introduce analytics, advertising or other non-essential storage or access technologies, we will update this notice and implement the consent controls required by applicable law before using them.

12. Security

We take reasonable technical and organisational measures designed to protect personal data. No internet transmission or storage system can be guaranteed to be completely secure.

13. Third-party links

Our website may link to third-party websites. Their privacy practices are controlled by them, not by DVN Trade, and you should review their notices separately.

14. Changes

We may update this Privacy Policy to reflect changes to our services, practices or legal requirements. The latest version will be published on this page with its revision date.

15. Contact

DVN Supermart Limited trading as DVN Trade
112 Hoe Street, London, United Kingdom, E17 4QS
Company number: 12006388
Email: sales@dvntrade.com
Telephone: 0203 996 9095